National Qualification Framework          Level 5
Duration                                                    1 year
Mode of attendance                               Full-time
Total ECTS credits                                    60 ECTS
Awarding body                                         MCAST
Course Overview
This programme provides students who aim to work in the hotel and hospitality field with the knowledge and skills required to understand various aspects of the industry. The programme will introduce learners to tourism and hospitality in order to understand the context, the impact and the key characteristics of the field. In view of the people oriented nature of hospitality learners will also be prepared in relation to the soft skills required to successfully work in this industry.  Critical Thinking is a vital skill, much in demand in all walks of vocational and academic life; indeed it is one of the most sought after skills in the workplace. This key skill will undoubtedly make students more competitive in the employment arena. This programme also gives the opportunity to understand factors that influence the behaviour of tourists as consumers together with key aspects in tourism marketing. A prospective manager in the hospitality industry requires a good understanding of finance. Hence this programme will also expose learners to financial aspects.  Operations management is also covered, however with a focus on hospitality and service operations. Considering the business nature of hospitality organisations, leadership and management principles and human resources management will also be introduced. The programme also provides a background to the cruise industry whilst also looking at pertinent management issues. Lastly students will explore contemporary issues within the hospitality industry.
List of Study Units Covered During the Course

  • The Business of Tourism and Hospitality
  • Soft Skills within Hospitality
  • Academic English Writing
  • Fundamentals of Consumer Behaviour and Marketing in Tourism
  • Finance for the non-financial manager
  • Operations management for hospitality
  • Leadership and Management Principles for Hospitality
  • Human Resources Management
  • Introduction to Cruise Operations
  • Contemporary Issues in Hospitality Management

 
Entry Requirements

  • Level 4 qualification or equivalent
  • IELTS 5.5

 
Learning Outcomes
At the end of the programme the learner will be able to:

  • Understand the nature, impacts and characteristics of tourism and hospitality.
  • Examine the key concepts and principles of marketing as applied to tourism
  • Analyse hotel and hospitality operations
  • Apply leadership and management principles within hospitality organisations
  • Discuss various contemporary issues affecting the hospitality industry

 

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